We live in a world of mediocrity when it comes to service delivery, a world in which in which customer service means smiling and being polite.
While consumers increasingly demand excellence, companies tend to reciprocate with mediocre experiences.
Do not make the mistake of thinking that an organisation can offer consistently inferior experiences and get away with it without consequences.
Customer experience is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your organisation resulting from all their experiences and interactions over the duration of the customer life cycle. Whether it is an individual experience over one transaction or multiple experiences over a period of time, each time a customer comes into contact with your organisation has the potential to be the last impression they have.
When last did a member of your organisation offer a wow customer experience? Do they even know what a wow customer experience is?
We offer a full range of public and individual training interventions that have been designed to educate people on customer experience.
- Customer Experience Training
- Sales Training
- Motivational Training
- Staff Motivational Talks
- Key note speeches
- Customized interventions