Think Customers can assist your organization in every aspect of customer experience management, we offer a full range of services which can be individualized to meet your organisations requirements.
With the use of situation analysis, the introduction of customer focused processes and training, coaching & mentoring, the measurement of customer satisfaction levels, organisations can significantly improve customer satisfaction and loyalty, ultimately leading to increased revenue.
We offer the following services and more:
> Situation Analysis
> Mystery shopping
> Processes & People
> Change Management
Building Service Culture
In a world where customers and staff have increasing options, companies with a powerful service reputation and a Positive Service Culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service focused culture today is no longer an option it’s a competitive necessity.
Think Customers will work closely with you to plan, customize, implement and then sustain the momentum of a successful culture building program.
Customer Experience Education
We live in a world of mediocrity when it comes to service delivery, a world in which in which customer service means smiling and being polite.
While consumers increasingly demand excellence, companies tend to reciprocate with mediocre experiences.
Do not make the mistake of thinking that an organisation can offer consistently inferior experiences and get away with it without consequences.
Customer experience is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your organisation resulting from all their experiences and interactions over the duration of the customer life cycle. Whether it is an individual experience over one transaction or multiple experiences over a period of time, each time a customer comes into contact with your organisation has the potential to be the last impression they have.
When last did a member of your organisation offer a wow customer experience? Do they even know what a wow customer experience is?
We offer a full range of public and individual training interventions that have been designed to educate people on customer experience.
- Customer Experience Training
- Sales Training
- Motivational Training
- Staff Motivational Talks
- Key note speeches
- Customized interventions
Measuring Customer Experience
Investing to improve your business’s customer experience can be the difference between its success and its failure.
The first (and most important step) is getting to know and understand your customers. This helps you set aside your biases and beliefs about your product’s or service’s and move towards understanding their perspective.
The purpose of the research is to determine the level of satisfaction, quality of customer experience and overall perception that your customers have of your organization.
At Think Customers we take great pride in our ability to identify your business requirements, as well as developing research solutions and strategies best suited to meet your objectives.
We offer a range of research options including electronic, telephone and face to face.
CRM systems are designed to compile information on customers across different channels or points of contact between the customer and the company so business users can more easily access and manage it. CRM systems can also give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.
Think Customers can assist your organization in establishing which CRM system is best suited to your needs and facilitate the roll out.
Whether it is an off the shelf software or a fully customised solution Think Customers will support your organization to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution’s in the market.
Point of Sale Solutions
Professional & powerful Point of Sale Software that is easy to use and a fraction of the cost of most mainstream solutions.
POS Software solutions for retailers, restaurants, pubs, repair shops, etc.